Customer & Technical Support

We are committed to keeping your industrial processes operating safely and reliably.

Our Support Capabilities:

  • Field Services: On-site installation, commissioning, startup, and troubleshooting for Emerson control systems, valves, and instruments.
  • Calibration & Overhaul: Precision calibration and overhaul services compliant with ISO and Fisher FASP standards.
  • Maintenance Contracts: Preventive and corrective maintenance contracts with guaranteed SLA.
  • Technical Helpdesk: Direct access to certified Emerson application engineers.

Contact Technical Support

Hotline: +62-21-780-7881
Email: support@ptcs.co.id / service@ptcs.co.id
Hours: Monday – Friday, 08:00 – 17:00 WIB (24/7 emergency response for contract holders)

Certification
ISO 37001 with KAN Control System Arena Para NusaUKAS AND ISO 9001 ISO 14001 ISO 45001
News Release
Di tengah perkembangan teknologi industri yang semakin pesat, sistem otomasi dan kontrol dituntut untuk bekerja secara andal dalam mendukung keberlangsungan operasional. Namun, keandalan sistem tidak hanya bergantung pada teknologi yang digunakan. Di balik setiap sistem yang berjalan dengan baik, terdapat... Read More